Welcome to the Kristalium.com website.
By accessing this website, you agree to comply with and be bound by the following terms and conditions of use.
If you disagree with any part of these terms, please do not use our website.
Content
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Cookies
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.
Reliability of Posts from Third Parties
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Information Protection
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
Copyrights
This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Legal Notices
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Responsibility
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Overview
This website is operated by Kristalium Techs. Throughout the site, the terms “we”, “us” and “our” refer to Kristalium Techs. Kritalium Techs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Platform Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products And Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of our users. Users reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
For more detail, please review our Returns Policy.
Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Third-party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Kristalium Techs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless Kristakium Techs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Your Country.
Changes To Terms Of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Our
general terms of service are about how the purchased service or
product can be used.
It explains the general rules that protect
our company and our customers.
Except for the “General Service Agreement”, our general
terms of service stated below are valid for the services sold and
offered to our customers through our website. It is stated in detail
which conditions apply to which service model. The terms on this page
are deemed to have been accepted by our customer who purchases and
uses the service.
Accuracy of Profile and Current Information
Your service is activated after the payment is collected.
Kristalium does not activate any services until the payment process
is completed or for testing purposes. In order for our customer to
receive service, the profile information you have created on our
website must be valid and accurate. In particular, the e-mail and
telephone number (GSM if possible) must be valid so that we can
contact the customer in any possible situation. This information
should be checked regularly by the customer. If you enter incorrect
or intentionally invalid profile information, it may result in
temporary/permanent closure of your account. In addition, Kristalium
is obliged to keep your profile information and any changes in this
information from the past period for 5 years.
Hosted Content
The service offered by Kristalium must be used for completely
legal purposes. The services offered by our company cannot be used in
a way that constitutes the crimes listed in accordance with Article 8
of the Law No. 5651 on regulating publications made on the Internet
and combating crimes committed through these publications.
All shared hosting services cannot be used for purposes that would
contradict the concept of hosting, such as file sharing, data
storage, backup.
It is strictly forbidden to host files with zip, rar, exe, bz2,
gzip, 7zip, iso and similar extensions and use them for storage and
archiving purposes, regardless of the file size in hosting packages.
There is no harm in hosting all video and music file types such as
mpeg, mp3, pdf if they are material belonging to the website (for
example, the intro video file in the slider area). If files with this
extension are used for storage purposes (for example, an mp3 or video
archive site, pdf e-book site, movie storage in ftp, etc.), it is
prohibited to host them. Kristalium reserves the right to delete it
without warning in case of detection. In addition, hosting flash game
SWF files is prohibited because they are used for storage and
archiving purposes.
Backups taken by the customer via the control panel are hosted on
the server for 4 hours and then automatically removed by the system.
You must download and save the backup you made in the hosting
directory to your computer. Kristalium does not accept any
responsibility in this regard.
If there is copyright violating content on your website and we
receive a notice of violation, we, as Kristalium, are obliged to
forward this to the customer. The customer must remove the content
that violates this content from the website within 24 hours, which
will give a “404 page not found” warning. As Kristalium, we
reserve the right to suspend the website if the copyright violating
content is not removed within 24 hours. In case of trademark
violations, the customer is informed and the entire website is
disabled. (For example, brand: Whatsapp INC. trademark infringing
domain name: whatsapp-indir.com, etc.)
The sites and content listed below are not allowed to be hosted on
our infrastructure. Sites with this content are deleted directly from
the server without warning.
- Web (browser) based games
- Farm games, pyramid schemes, etc.
ponzi based sites
- Websites that provide money
payment and virtual POS without a BRSA license
- Tourism agency sites that rent
villas and similar real estate without a TÜRSAB certificate
- Twitter, Instagram, TikTok etc.
Sites that cheat or sell followers/likes
- SMM panels
- Psychic, magic content websites
and websites that mediate (advertise) them
- Game sites such as Metin2, Knight
Online, Silkroad, item and money sales sites
- Toplist and link shortening sites
- Websites for phishing purposes
that contain the login screen of well-known social media sites
- Websites that mediate and provide
places for prostitution under the name of massage parlors
- IRC sites
- Teamspeak and text and voice chat
sites and sites that mediate these services
- APK Sites
- Proxy scripts/sites
- Image upload and sharing sites
(such as hizliresim, tinypic, imgur)
- Bitcoin and digital currency
mining tools
- Sites with adult content
(including shops)
- IP and FTP browsers
- Brute force programs / scripts /
applications
- Email spam scripts
- Banner / ad
conversion-distribution sites
- File upload / mirror sites (such
as WeTransfer, File.co)
- Wallpaper, stock image downloads
and flash game sites used for storage purposes
- Ponzi chain sites
- Websites selling substances banned
by the state
- Websites that offer/encourage
lotto/gambling/betting games and advertise
- Hacker focused
sites/archives/programs
- Sites that promote illegal
activities
- Sites that imitate (phishing)
websites of banks or similar institutions
- Broadcasting of live sports
competitions (Digiturk, Dsmart, Tivibu, Exxen etc.)
- Anonymous or bulk SMS sending
applications
- child pornography
- Sites/content that commit the crime of inciting the public to
hatred and hostility, engaging in terrorist activities, or
committing violence against people, animals or property, or
supporting or encouraging these acts.
As Kristalium, we consider some commercial sectors as risky. For
this reason, when you activate a website based on these sectors under
any service, we request documents such as tax certificate, trade
registry copy and authorization certificate.
If the documents we request are not delivered to our company by
the websites belonging to the sectors mentioned above, they will be
suspended after 48 hours after they are opened.
Domain Names That Are Not Allowed to Register and
Transfer
The transfer or registration of domain names that match the
following items to our company is not allowed. In case of detection,
the domain name will be deleted without warning.
- 5651 regarding the regulation of
publications made on the internet and the fight against crimes
committed through these publications, domain names that do not
comply with the law (escort and betting sites, etc.).
- Commercial bank names
(garantionlinesube, enparafinanssube, ak-bankasi etc.)
- Credit card / bill payment site
names (onlinekartode, billodemesubesi, etc.)
- Names containing trademark infringement
(c0pyrightinstagram-support etc.)
Use of E-Mail Services
Web or reseller hosting service cannot be used on its own as just
e-mail hosting. E-mail service is a free third-party service offered
together with the hosting service. It is not a main service. In order
to use the e-mail service, the website in question must be published
entirely via Kristalium. If the site publication is provided by
another hosting provider company, the email service is provided by
Kristalium company, or if there is no website on the service and it
is used only as email hosting, it is considered as a site that abuses
the concept of unlimited and uses it for purposes other than
web/reseller hosting. The website’s email service may be stopped. The
customer is warned about this.
Unless the customer uses e-mail forwarding, e-mail messages are
sent through our premium e-mail gateway servers. In this way, 98% of
the sent e-mails land in the inbox. Our customers who use e-mail
forwarding send e-mail via shared IP and there is absolutely no inbox
guarantee.
The sending and receiving limit of e-mails in all our hosting
packages, except corporate hosting packages, is 100. This limit is
different for corporate hosting and is stated in the service details.
Kristalium may change the e-mail exchange hourly limit by informing
its customers.
No quota is applied to e-mail accounts created as standard.
However, it cannot be used for purposes such as e-mail archiving or
e-mail storage, which may abuse the unlimited concept in all hosting
services. If such usage is detected, the e-mail account is limited to
1 GB quota by our technical support team. E-mail records can be
stored on our servers for a maximum of 365 days. Emails older than
365 days are not automatically deleted. However, Kristalium reserves
the right to delete it if necessary.
The PHP mail() function is prohibited on all our servers that
provide hosting services. Customers must use the SMTP protocol to
send emails via PHP software.
All services sold through our website cannot be used for bulk /
spam e-mail sending. It may suspend e-mail addresses where it detects
suspicious transactions.
Resource Usage and Other Details
Unlimited (unmeasured) features are based on good faith use. The
aim is for our customers to use the service in good faith without any
limits. Services that violate this practice are detected.
In our hosting packages, the CPU usage limit is stated in the
service details. The CPU limit varies depending on the service model.
If more than one website is hosted as an addon in the hosting
packages, the websites share the CPU limit among themselves. In
reseller hosting services, each hosting service has its own
resources.
The inode (number of files) limit of our services is stated in the
package detail. It is not possible to increase the inode limit. The
customer must switch to different service models in case of need for
more inodes.
Kristalium can monitor resource usage (CPU, inode usage, MySQL,
MSSQL, traffic, disk usage, etc.) on a daily basis and may ask the
customer to reduce resource usage in cases of suspected abuse. In
cases where package limits or good faith usage principles are
exceeded, the system can automatically limit, stop, redirect to a
special page or restrict. If the CPU limit is exceeded for more than
90 seconds, the consuming resource is installed in our monitor system
and the customer is warned.
The rules and limits mentioned in the details of the services sold
through our website have been determined to protect against abuse.
According to this; Consumption of disk, traffic, CPU and other
resources cannot be allowed to be at a level that will negatively
affect the server you are on and other customers sharing this server.
Remote MySQL connection is closed on all our servers providing
hosting services for security reasons. Individual and site-specific
activation is not possible for security reasons. Customers must
perform all their transactions through PhpMyAdmin.
Our customers can set cronjobs (scheduled tasks) to run at least
every 15 minutes on all of our hosting servers. Cron processes
running under the specified minutes can be deleted or minimized
without notice. No exceptions can be made in this regard and
Kristalium cannot be held responsible in case of deletion.
Yandex search engine is disabled as a standard because it does not
have dofollow/nofollow crawling artificial intelligence and then
aggressively crawls by trying to index non-existent links. It can be
activated according to the customer’s request, but at this point, the
customer’s written approval is strictly obtained through the support
ticket.
There is no SSH access right in shared hosting services.
Kristalium may make IP, server and infrastructure changes
regarding the service it deems necessary, taking into account
criteria such as resource usage and server performance.
Moving the Service
Free transportation is a service provided only for the convenience
of users. Kristalium cannot guarantee whether free transportation is
possible or will be completed in any time. For the transportation
process, our technical team only tells the customer when the
transportation process will start. Free migration is a free service
that is valid from cPanel control panel to cPanel control panel as
long as the site size does not exceed 3 GB. In addition, if the
service you purchased from our company has the right to host more
than one domain name, only the data of your main domain name can be
transferred. More than one website on different hosting cannot be
transferred to your service in our company as an addon domain. Free
migration is valid for a maximum of 15 sites and is valid within the
first 7 days from the date of service start. Transportation requests
outside this process and 15 sites are carried out for a fee. Since
the migration process from different control panels must be done
manually, a maximum of 3 websites are moved as long as the size does
not exceed 3 GB. In manual migrations, migrations other than 3
websites are carried out for a fee.
There is no guarantee of trouble-free moving of the site in free
moving process. Kristalium is only responsible for transferring the
site data from the old service provider to its own servers, and the
responsibility for the site not working due to possible problems
belongs to the customer. Problems in the infrastructure of the old
service provider company can make the migration process difficult and
prevent it completely.
For detailed information, you can review our “Hosting
Transfer” page.
Use of Shared and Private IP Address
Our customers who do not receive a private IP address during or
after ordering the service use a shared IP address. Kristalium cannot
be held responsible for blacklist problems that may occur due to the
presence of many different sites over the shared IP address. For IP
addresses that are blacklisted, Kristalium applies for delisting as
soon as possible. If the website that caused the shared IP address to
be blacklisted is detected, it may be suspended without notice.
Periodic Backup
The customer is responsible for backing up the sites he owns. Our
company periodically takes weekly and monthly backups, but our
company cannot be held responsible for possible data loss. Kristalium
can share periodic backups with the customer upon request, but the
main purpose of periodic backups is to be used in case of a possible
disaster.
The maximum size of the hosting service that can be covered by
periodic backup is 3 GB. Accounts that use disks of 3 GB or more are
automatically excluded from the backup scope. In such cases, backup
responsibility rests entirely with the customer. It automatically
re-enters backup coverage when usage is reduced.
Kristalium does not perform any backup operations for virtual and
physical servers; managing and creating backup operations is entirely
the responsibility of the customer. If the customer requests, he can
purchase additional backup service.
Our Area of Responsibility in Reseller
Hosting
Technical support is not provided to the customers of our reseller
hosting customers, our reseller hosting customers must provide
technical support to their own customers. If a customer of our
reseller hosting customer contacts our company through any channel to
get technical support, we will inform him and our reseller hosting
customer about who and how he can get technical support service. For
technical support, support tickets can only be sent via our website
by reseller hosting customers and will be taken into account by us.
If the sites of the customers under the reseller hosting service
are inaccessible for any reason and the customer of the reseller
hosting customer tells our company that he cannot contact the
reseller hosting owner; Considering the reputation of the company in
the sector in which it operates, Kristalium follows certain
procedures in order to prevent any damage to brand awareness, to
avoid any negative impressions, and also to ensure that our reseller
hosting customer’s customers are not victimized. Our company is in an
intermediary position at this point. Reseller hosting mediates in
finding a common solution between our client and his/her customer.
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Contact Information
Questions about the Terms of Service should be sent to us over the contact page.
